Logical Sense Pty Ltd (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This document is our privacy policy and it tells you how we collect and manage your personal information.

We respect your rights to privacy under the Privacy Act 1988 (Cth) (Act) and we comply with all of the Act’s requirements in respect of the collection, management and disclosure of your personal information.

What Is Your Personal Information?

When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What Personal Information Do We Collect And Hold?

We may collect the following types of personal information:

  • name;
  • mailing or street address;
  • email address;
  • telephone number;
  • age or birth date;
  • profession, occupation or job title;
  • details of the products and services you have purchased from us or which you have enquired about;
  • any additional information relating to you that you provide to us directly.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

How Do We Collect Your Personal Information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:

  • through your access and use of our website;
  • during conversations between you and us; or
  • when you enrol and participate in a course.

If we receive your personal information from a third party, we will check whether that information is reasonably necessary for our functions or activities. If it is, we’ll handle this information the same way we do with other information we obtain directly from you. If not, we’ll ensure we do the right thing and destroy or de-identify it.

Cookies

In some cases we may also collect your personal information through the use of cookies. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of courses and other information you view so that, if you consent, we can send you news about us. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. Our cookies do not collect personal information.

If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.

What Happens If We Can’t Collect Your Personal Information?

If you do not provide us with the personal information described above, some or all of the following may happen:

  • you may not be able to register for, or participate in a meaningful way in, the courses that we offer;
  • we may not be able to provide other requested products or services to you, either to the same standard or at all;
  • we may not be able to provide you with information about our courses and other products or services that you may want, including information about discounts, sales or special promotions; or
  • we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.

For What Purposes Do We Collect, Hold, Use And Disclose Your Personal Information?

We collect personal information about you so that we can perform our business activities and functions and to the provide you with the best experience we can.

We collect, hold, use and disclose your personal information for the following purposes:

  • to deliver courses and course materials to you;
  • to provide other products and services to you and to send communications requested by you;
  • to answer enquiries and provide information or advice;
  • to provide you with access to protected areas of our website;
  • to assess the performance of the website and to improve the operation of the website;
  • to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties for the purpose of improving or enhancing our operations;
  • for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes;
  • to update our records and keep your contact details up to date;
  • to process and respond to any complaint made by you; and
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

To Whom May We Disclose Your Information?

We may disclose your personal information to our employees, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you.

If you participate in a course with others, we may disclose your name to those other participants for the purpose of effectively delivering our courses.

Direct Marketing Materials

We may send you direct marketing communications and information about our courses, products and services that we consider may be of interest to you.

These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth).

If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

In each direct marketing communication, we will include:

  1. a statement appearing on the relevant piece of marketing material notifying you of your right to Opt Out from further direct marketing communications; and
  2. simple means for you to opt out of receiving further direct marketing communications of that kind.

Should you choose to opt out, we will stop using your personal information for direct marketing purposes.

We do not provide your personal information to other organisations for the purposes of direct marketing.

How Can You Access And Correct Your Personal Information?

You may request access to any personal information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you).  We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

What Is The Process For Complaining About A Breach Of Privacy?

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.

We acknowledge every complaint we receive and provide contact details of the investigating officer. We keep you updated on the progress we’re making towards resolving your issue.

Usually, it takes only a few days to resolve a complaint. However, if we’re unable to provide a final response within 30 days, we’ll contact you to explain why and discuss a timeframe to resolve the complaint.

If you are not satisfied with the resolution, you may make a complaint to the Office of the Australian Information Commissioner, whose contact details are available from oaic.gov.au.

Security

We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. We may hold your information in either electronic or hard copy form, including on servers hosted by third parties (but only if those third parties are bound by laws similar to the Act, and/or have committed to complying with the Act). Personal information is destroyed or de-identified when no longer needed.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.

Links

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

Data breaches

We are aware of and will comply with the Mandatory Data Breach reporting obligations as set out in the Act and will comply with those obligations.

Contacting Us

If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact us using the details set out below.

We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner. Please contact our Privacy Officer at:

Privacy Officer

Logical Sense Pty Ltd

Email: privacy@steppingintome.com.au

Changes To Our Privacy Policy

We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website and take effect from the date of posting.

This privacy policy was last updated in December 2021.