Logical Sense Pty Ltd Refund, Cancellation and Rescheduling Policy

The purpose of this policy is to outline the refund, rebooking and cancellation procedures for LOGICAL SENSE PTY LTD (we, our, us).

POLICY STATEMENT

LOGICAL SENSE PTY LTD is committed to providing high quality events to all its customers. We recognise that on occasion our clients will book in to a course, workshop, session or monthly group call and subsequently find that they are unable to attend. In this situation we ask that you notify us of your need to cancel your booking as soon as possible.

Similarly, LOGICAL SENSE PTY LTD will on occasion find it necessary to cancel an event and when this arises we are committed to taking positive steps to alert you to the cancellation as soon as possible.

APPLICABILITY/SCOPE

This policy is applicable for all paying customers of LOGICAL SENSE PTY LTD and all LOGICAL SENSE PTY LTD run events.

Refunds, Cancellation and Rescheduling are defined below.

Definition:

  • Refund;
    • to give back or restore a payment that has been made in exchange for a commodity.
  • Cancellation;
    • to decide or announce to not attend an event; or
    • the act of a planned event no longer taking place.
  • Re-booking;
    • to request the registration of a participant at one event be transferred to the same event on a different date for the same participant, without the refund of any funds.

CANCELLATION BY PARTICIPANT

Courses & Workshops

All our courses have limited capacity and therefore if an attendee to a chargeable course or workshop needs to cancel their paid booking, the following process and conditions apply:

  1. Cancellation details must be sent to LOGICAL SENSE PTY LTD by email to courses@SteppingIntoMe.com.au.
  2. Cancellation terms by the participant are as follows-
    1. up to one week priorto the event we will refund your payment less a $20.00 AUD administration fee** (if the event is less than $20.00 no refund will be provided); or
    2. up to 48 hours prior to the event a 50% refund will be provided.
    3. less than 48 hours prior to the event the full fee will be payable and no refund will be provided.
  3. Due to our Privacy Policy LOGICAL SENSE PTY LTD does not retain online payment information as all bookings are made via PayPal. Any refund payable will be returned to the same PayPal account through the payment gateway unless a specific instruction is provided in writing by the original payor. Any refund payable for a payment by EFT will also be returned to the same payor and the cancelling party will need to provide bank details (Name, BSB & Account Number) for this purpose.
  4. If you have booked a place at an event and do not attend without notifying LOGICAL SENSE PTY LTD of your cancellation prior to the event (no show), the full fee will be payable, and no refund provided.
  5. To avoid a cancellation fee, you can reschedule your course/workshop prior to the notice period, up to 2 times from the original booking.
    You can cancel or reschedule an appointment by emailing us at courses@steppingintome.com.au

Please note, rescheduling will be for the next available course date by default. Please refer to the rescheduling section for full details.

**LOGICAL SENSE PTY LTD reserves the right to review the administration fee from time to time or for specific events.

1:1 Mentoring Sessions

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you, and therefore if an attendee to a chargeable session needs to cancel their paid booking, the following process and conditions apply:

  1. Cancellation details must be sent to LOGICAL SENSE PTY LTD by email to courses@SteppingIntoMe.com.au.
  2. Cancellation terms by the participant are as follows-
    1. up to 24 hours priorto the session we will refund your payment less a $20.00 AUD administration fee** (if the event is less than $20.00 no refund will be provided); or
    2. less than 24 hours prior to the session the full fee will be payable and no refund will be provided.
  3. Due to our Privacy Policy LOGICAL SENSE PTY LTD does not retain online payment information as all bookings are made via PayPal. Any refund payable will be returned to the same PayPal account through the payment gateway unless a specific instruction is provided in writing by the original payor. Any refund payable for a payment by EFT will also be returned to the same payor and the cancelling party will need to provide bank details (Name, BSB & Account Number) for this purpose.
  4. If you have booked a session and do not attend without notifying LOGICAL SENSE PTY LTD of your cancellation prior to the session (no show), the full fee will be payable, and no refund provided.
  5. To avoid a cancellation fee, you can reschedule your session prior to the notice period, up to 2 times from the original booking.
    You can cancel or reschedule an appointment by emailing us at courses@steppingintome.com.au

Please note, rescheduling will be for the next available course date by default. Please refer to the rescheduling section for full details.

**LOGICAL SENSE PTY LTD reserves the right to review the administration fee from time to time or for specific events.

Monthly Group Calls

All our monthly group calls have limited capacity and therefore if an attendee to a chargeable group call needs to cancel their paid booking, the following process and conditions apply:

  1. Cancellation details must be sent to LOGICAL SENSE PTY LTD by email to courses@SteppingIntoMe.com.au.
  2. Cancellation terms by the participant are as follows-
    1. up to 24 hours priorto the group call we will refund your payment less a $20.00 AUD administration fee** (if the event is less than $20.00 no refund will be provided); or
    2. less than 24 hours prior to the group call the full fee will be payable and no refund will be provided.
  3. Due to our Privacy Policy LOGICAL SENSE PTY LTD does not retain online payment information as all bookings are made via PayPal. Any refund payable will be returned to the same PayPal account through the payment gateway unless a specific instruction is provided in writing by the original payor. Any refund payable for a payment by EFT will also be returned to the same payor and the cancelling party will need to provide bank details (Name, BSB & Account Number) for this purpose.
  4. If you have booked a session and do not attend without notifying LOGICAL SENSE PTY LTD of your cancellation prior to the session (no show), the full fee will be payable, and no refund provided.
  5. To avoid a cancellation fee, you can reschedule your session prior to the notice period, up to 2 times from the original booking.
    You can cancel or reschedule an appointment by emailing us at courses@steppingintome.com.au

Please note, rescheduling will be for the next available course date by default. Please refer to the rescheduling section for full details.

**LOGICAL SENSE PTY LTD reserves the right to review the administration fee from time to time or for specific events.

RESCHEDULING REQUEST BY PARTICIPANT

If a participant attending a chargeable event, needs to re-book the date, as they are unable to make the original event date, and there is an alternate date for the same event type, they can request a re-booking and the following process and conditions apply:

  1. Re-booking details must be sent to LOGICAL SENSE PTY LTD by email to courses@steppingintome.com.au
  2. Not all re-bookings can be approved, due to issues such as limited places, sold out event or materials, and the final decision will rest with LOGICAL SENSE PTY LTD Administration. When a rebooking is not approved, we will advise the next available date or the cancellation policy above applies.
  3. Administration fees apply for multiple re-booking/s for events:
  4. up to 2 (two) re-bookingsfor a participant is approved with no administration fee**;
  5. for 3 (three) re-bookings or more by a participant attracts a $50.00 administration fee** for each re-booking thereafter, payable prior to the rebooking being finalised

**the LOGICAL SENSE PTY LTD reserves the right to review the administration fee from time to time or for specific events.

CANCELLATION BY LOGICAL SENSE PTY LTD

If LOGICAL SENSE PTY LTD cancels an event, the following process and conditions apply:

  1. LOGICAL SENSE PTY LTD will advise you by email using the email address specified on your booking;
  2. LOGICAL SENSE PTY LTD will always endeavour to reschedule the event, in which case you will be offered the opportunity to transfer your registration to the new event date or receive a full refund.
  3. If it is not possible to reschedule the event, LOGICAL SENSE PTY LTD will refund your full fee.
  4. Due to our Privacy Policy LOGICAL SENSE PTY LTD does not retain online payment information as all bookings are made via PayPal. Any refund payable will be returned to the same PayPal account through the payment gateway unless a specific instruction is provided in writing by the original payor. Any refund payable for a payment by EFT will also be returned to the same payor and the cancelling party will need to provide bank details (Name, BSB & Account Number) for this purpose.

LOGICAL SENSE PTY LTD reserves the right to review the administration fee from time to time or for specific events in accordance with merchant fees.